Shipping policy

Last updated: 13.01.2026

This Shipping Policy explains how shipping works for orders placed on www.pnaru.com and shipped by Pınar Güllü (“PNARU”, “we”, “us”).

1) Where We Ship

We currently ship:

  • Within Türkiye
  • Internationally to selected countries, including the EU, the UK, and the US

If your country is not available at checkout, it means we are not shipping to that destination at this time.

2) Processing Time

Orders are prepared and dispatched within 2–3 business days.

Business days do not include weekends or official public holidays. During peak periods, product drops, or unexpected operational delays, processing may take longer. If we anticipate a meaningful delay, we will contact you.

3) Estimated Delivery Times

Delivery times are estimates and begin once your order has been dispatched.

  • Türkiye: approximately 1–3 business days
  • International (selected countries): approximately 5–10 business days

Delivery times may vary due to carrier operations, customs procedures, weather conditions, peak periods, or other factors outside our control. Once an order has been dispatched, PNARU is not responsible for delays caused by the carrier, customs processing, weather conditions, or other events outside our control.

4) Shipping Fees

  • Türkiye: Free shipping
  • International (selected countries): Free shipping

5) Duties, Customs, and Import Taxes (International Orders)

For international orders, customs duties and import taxes may apply depending on your destination.

Where PNARU covers duties/import taxes, this will be explicitly stated at checkout (for example, “Duties included”). If it is not stated at checkout, such charges may be collected by local authorities or the carrier.

6) Tracking

Once your order ships, you will receive a tracking number via email (and/or via your account, if applicable). Tracking updates are provided by the carrier and may take time to appear after dispatch.

7) Signature on Delivery

For certain orders, signature on delivery may be required to ensure secure handover.

8) Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order is delayed, returned, or unable to be delivered due to an incorrect or incomplete address, PNARU is not responsible for the delay. We will contact you to arrange reshipment where possible.

9) Failed Delivery / Return to Sender

If a shipment cannot be delivered and is returned to us:

  • We will contact you to confirm next steps (reshipment or return).
  • If reshipment is requested, you may be responsible for any additional shipping costs resulting from the failed delivery.
  • If reshipment is not possible or not confirmed within a reasonable time, the order may be treated as a return and refunded according to our Return & Refund Policy, subject to eligibility and any non-refundable costs (such as customs fees where applicable).

10) Lost Packages

If your package appears to be lost, please contact info@pnaru.com within 14 days of the last tracking update (or within 14 days of the estimated delivery date if tracking is not updating).

We will work with the carrier to investigate. Outcomes may depend on carrier investigation results.

11) Damaged Packages

If your order arrives damaged, please contact info@pnaru.com within 2 days of delivery and include clear photos and video showing:

  • The outer packaging
  • The shipping label
  • The item(s) and the damage

We will review and assist with the next steps.

12) Back-in-Stock Requests (No Pre-Orders)

We do not offer pre-orders at this time. If an item is out of stock, you may be able to request a notification to be informed when it becomes available again.

13) Contact

For shipping questions, contact: info@pnaru.com